Policies

Trees, shrubs and perennials have a limited 1 year guarantee from the date of purchase, as long as they are planted in the ground and properly maintained.

• The guarantee excludes hedging cedar, annuals, and tropical plants and houseplants. It also excludes environmental damage and damage from insects or animals.
• There is no guarantee on wholesale trade pricing or sale items.
• The guarantee needs the original receipt and approval from our staff horticulturist. Please email photos and your original receipt to sales@treevalley.ca.
• We replace the plant material only, not any labour or delivery costs.
• The replacement stock is not guaranteed.

What the warranty does not cover

Because of the nature of our products, our warranty does not apply to any of the following:

• Trade account purchases
• Annuals, vegetables, herbs, houseplants and tropical patio plants
• Animal damage, acts of nature, and chemical or fertilizer damage or misuse
• Plant damage from neglect, such as not enough watering or improper planting
• Naturally occurring differences in shape, foliage or growth habit
• Plants that have been kept in pots or planted in raised planters or containers
• Any discounted items
• Plants bought with credit notes issued for warranty claims

Returns and exchanges

Because of the nature of our business, live plant material cannot be returned or exchanged. Some exceptions may be made with prior management approval within 48 hours of purchase, as long as the plants have not been planted or damaged and are in their original good health.

We can deliver to any address in York Region and the surrounding area. There may be limits on the quantity of products, or a double delivery fee if the order does not fit on one large truck.

If your order needs two delivery staff for the safety of our team (for example large caliper trees or our crane boom truck), an additional charge plus tax will be added to your final bill.

The shipping rate is based on your location. If your postal code is not recognized in our system, please email sales@treevalley.ca so we can fix it.