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    Tree Valley Garden Centre Ltd. Mandatory Face Covering Policy

    This Policy has been developed further to the instructions of the Region’s Medical Officer of Health issued on July 10, 2020 which requires businesses and organizations to develop a policy requiring anyone entering their premises to be wearing a Face Covering.

    The Policy applies in any enclosed spaces which are open to the public and where customers interact with one another or staff members. It does not apply to outdoor areas or an area that is not enclosed. Thus, during the summer months Tree Valley Garden Centre is exempt from this ruling. Once the main greenhouses are enclosed for the cooler months masks will be mandatory. Thus, this policy will be updated with the changing weather.

    We do though still ask our customers to wear a face covering in the greenhouses if you are able to, and to always maintain distancing with our staff for their safety.

    When masks become mandatory on our premises, all staff will use their best efforts to prevent anyone from entering the premises if the person is not wearing a Face Covering. If they see a person entering the premises without a Face Covering, they will advise the person of this requirement. Our staff will continue to ensure that customers use hand sanitizer before entering the premises and will remind them of the need to maintain a distance of 6 feet from any other person.

    If a customer refuses to wear a Face Covering, we have been instructed to let them enter the premises. We ask that anyone entering the property remain polite and do not engage in any verbal confrontation.

    As per the Region’s Medical Officer of Health, the following individuals are exempt from the requirement of wearing a Face Covering:

    • Children under 5 years of age
    • Anyone who cannot wear a Face Covering because of a medical condition
    • Anyone who cannot place or remove a Face Covering without assistance
    • Anyone who refuses to wear a Face Covering based on any ground in the Human Rights Code.

    If anyone states that they cannot wear a Face Covering because of any of the above reasons, employees have been instructed to accept any of the above explanations and do not require the customer to explain further or require proof.

    Once the main greenhouse structure becomes enclosed, if employees see anyone in the premises who has removed their Face Covering for an extended period, they will remind the individual that the Face Covering should be worn.
    Note that Face Coverings may be removed temporarily for the following purposes:

    • Outside the main greenhouse structure
    • Consuming food or drink;
    • While actively engaging in physical labour, athletic or fitness activity
    • For any emergency or medical purpose

    Should you require additional information, please contact York Region Public Health at 1-800-361-5653). Visit for additional information and resources.

    *Please note for the purpose of this Policy, a “Face Covering” means a non-medical mask or face covering such as a bandana, scarf or cloth (including a hijab and niqab) that covers the mouth and nose.


    Tree Valley Garden Centre Ltd. Stage One Opening Letter

    May 26, 2020

    To our valued employees, customers and business partners,

    We are pleased to announce the opening of Tree Valley Garden Centre with restrictions in keeping with recommendations by the Ontario Government on Friday May 8th. These restrictions are to ensure the health and well-being of everyone is considered.  Affective on May 8th our retail walk-in hours are 10am-5pm. Wholesale specific hours are 7am-9am and again for pickup 5-6pm. On Sundays wholesale customers can have access to the greenhouse from 9-10am.

    To stop the spread of illness, ONLY healthy employees and visitors are allowed to visit our location. If you have been in contact with a confirmed or probable case of COVID-19, or if you have: a fever, cough, fatigue, conjunctivitis, runny nose, sore throat or shortness of breath, please remain at home.

    At this time visitors will only be allowed to be in our greenhouses and outdoor areas 6ft (2m) from other individuals. We prefer that only one member of a household enter the property but understand that sometimes two individuals are required. We ask that you leave children and pets at home during this time.

    We ask that all visitors have their own personal protective equipment to enter our premises. We ask that visitors wear masks or facial coverings upon entering the property. Upon entering the property, you will need to wash your hands with sanitizer. Please adhere to visual cues and signage to maintain your distance at all times, and listen to the directions from our staff who are limiting the number of individuals in areas.

    We must also limit the number of visitors entering the premises at a time. There may be long wait times, but providing a safe environment for purchasing plant material is our first priority.  We ask that while waiting to enter, visitors maintain physical distancing. Effective immediately we are no longer taking curbside pickup orders.  Our staff can no longer keep up with serving walk in customers while pulling online orders simultaneously. We ask vulnerable members of the community to reach out to a family member, friend, or neighbour, to pick up your gardening supplies at this time.

    Our staff have been provided with credible health education resources from York Region Public Health regarding COVID-19. In doing so, we have raised increase awareness regarding personal hygiene and social distancing. Our staff have been engaging in physical distancing and proper hygiene practices in order to care for your future plants. Our cleaning and sanitization practices have been enhanced and increased, which includes cleaning our carts, and debit machines after each use. At this time, we will only be excepting debit and credit card as forms of payment. Before you use our machine, we kindly ask that you wash your hands with sanitizer. Please note for this period of time our washrooms are restricted for staff use only.

    During this time to protect the health and well-being of our team, if there is a warranty concern from last years product please provide photos and a copy of the receipt to If you would like advice in identifying a plant disease, pest, or need advice in regards to plant choices please email all photos to, and we will respond to your inquiry within 72hrs.

    We will continue to monitor, evaluate, and respond to the COVID-19 pandemic as things develop. Follow us on Instagram or Facebook to keep up to date with the latest policy changes. Please feel free to reach out to us at so that our phone lines are open for curbside pickup customers.

    We are confident we can provide you with your gardening needs while maintaining physical distancing.

    Thank you for your cooperation,
    Angelo & Carmine Pignatelli

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