May 7, 2020
To our valued employees, customers and business partners,
We are pleased to announce the opening of Tree Valley Garden Centre with restrictions in keeping with recommendations by the Ontario Government on Friday May 8th. These restrictions are to ensure the health and well-being of everyone is considered. Affective on May 8th our retail walk-in and curbside pickup hours are 10am-5pm. Wholesale specific hours are 7am-9am and again for pickup 5-6pm. On Sundays wholesale customers can have access to the greenhouse from 9-10am.
To stop the spread of illness, ONLY healthy employees and visitors are allowed to visit our location. If you have been in contact with a confirmed or probable case of COVID-19, or if you have: a fever, cough, fatigue, conjunctivitis, runny nose, sore throat or shortness of breath, please remain at home.
At this time visitors will only be allowed to be in our greenhouses and outdoor areas 6ft (2m) from other individuals. We prefer that only one member of a household enter the property but understand that sometimes two individuals are required. We ask that you leave children and pets at home during this time.
We ask that all visitors have their own personal protective equipment to enter our premises. We ask that visitors wear masks or facial coverings upon entering the property. Upon entering the property, you will need to wash your hands with sanitizer. Please adhere to visual cues and signage to maintain your distance at all times, and listen to the directions from our staff who are limiting the number of individuals in areas.
We must also limit the number of visitors entering the premises at a time. There may be long wait times, but providing a safe environment for purchasing plant material is our first priority. We ask that while waiting to enter, visitors maintain physical distancing. Individuals can still place an order for pick up or delivery. We will still be providing this service to help protect vulnerable members of the population receive the items they need in order to enjoy their gardens this year. If you would like advice in identifying a plant disease, pest, or need advice in regards to plant choices please email all photos to , and we will respond to your inquiry within 72hrs.
Our staff have been provided with credible health education resources from York Region Public Health regarding COVID-19. In doing so, we have raised increase awareness regarding personal hygiene and social distancing. Our staff have been engaging in physical distancing and proper hygiene practices in order to care for your future plants. Our cleaning and sanitization practices have been enhanced and increased, which includes cleaning our carts, and debit machines after each use. At this time, we will only be excepting debit and credit card as forms of payment. Before you use our machine, we kindly ask that you wash your hands with sanitizer. Please note for this period of time our washrooms are restricted for staff use only.
We will continue to monitor, evaluate, and respond to the COVID-19 pandemic as things develop. Follow us on Instagram or Facebook to keep up to date with the latest policy changes. Please feel free to reach out to us at so that our phone lines are open for curbside pickup customers.
We are confident we can provide you with your gardening needs while maintaining physical distancing.
Thank you for your cooperation,
Angelo & Carmine Pignatelli
Tree Valley Garden Centre Ltd.